USDA Guidance For Responding to Customer Complaints Issued
date:Mar 13, 2019
d by federal inspectors.

The establishment must first develop a mechanism to receive and process complaints. Once a complaint is received, the facility should have criteria and a mechanism to determine whether or not the complaint is valid. The company should look at where the product was produced, criteria to make sure the product was not tampered with, and substantiate the complaints. Then corrective action needs to be taken, with evaluation of the companys HACCP system, and the complaint mus
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