date:Jan 02, 2019
tlets don't accept cash, instead customers can only pay through the Luckin app, which offers loyalty bonuses.
It's very convenient and time-saving, said Hans Wang, a 33-year-old researcher in the eastern city of Hangzhou. He places his order using the app and then picks it up in a store.
Customers demand these kinds of services in an increasingly connected China. But until recently, Starbucks didn't offer them.
Starbucks had a weak point, said Jeffrey Towson, a professor at Peking University