date:Jun 16, 2014
have to figure out. Whats the customer experience? Whats the wait time? Whats the impact for people that have to stay in line? How do partners execute on it? Whats the impact on the drive-thru?
Mr. Maw said Starbucks will test the platform significantly, with plans to roll it out nationally in the back half of next year.
There are a lot of other things that we have to learn, and we think it will help with throughput, we think it will help with customer service, giving them different options,