date:May 27, 2014
ised global template. This template will now be rolled out across our businesses. We have achieved cumulative net operating benefits of US$496 million per annum, with incremental operating benefits in the year of US$175 million, which were in excess of the forecast issued in 2012 of net cumulative benefits of US$450 million by March 2014. Exceptional business capability programme costs in the year were US$79 million (2013: US$141 million).
* We have now launched a new programme in order to driv