date:Feb 21, 2014
ulture with its expanded McCafe products.
Tim Hortons, which is set to unveil a new five-year strategic plan next week, has been working to improve customer service like speeding up the order process, testing new products like dark roast coffee, and trimming some less popular offerings.
We needed to adapt and make changes to reposition ourselves in order to sustain our track record of success and we need to do this with a sense of urgency, said Marc Caira, who became chief executive officer of