date:Nov 18, 2013
ople in the back of the house, Mr. Edwards said. Everybody on the team has to be outgoing and has to be willing to engage positively with our customers. Were dealing with I think 1,400 people in the whole organization. Weve asked everyone to sign a commitment that they understand that hospitality is an important part of what we do, and I think theyre all taking it very seriously. Some people are better at it than others though.
Cosi also has shifted its focus on the types of foods and beverages