date:Oct 15, 2013
tention of being left holding the bag. The outage was the result of failures by our contractor, Xerox, said Trey Williams, a spokesman for the Louisiana Department of Children and Family Services.
He said emergency procedures in place with Xerox allow retailers to call a phone number and receive authorization for purchases any time the EBT system is down. Some retailers chose not to follow the process, he said. Those businesses are only being reimbursed for the (maximum) amounts on individual c