Home delivery services boost Japanese convenience stores’ cachet
date:Oct 11, 2013
said.

I think the customers feel comfortable when they see a familiar face deliver items from a store they usually shop at.

FamilyMart delivery staff also check in on elderly customers to see how they are getting along, providing another community service.

Do home delivery services pose problems?

Tomomi Nagai, senior analyst at Toray Corporate Business Research Inc., noted that delivery services have trouble making a profit unless they sell items in bulk.

During deliveries, stores are also
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