date:Sep 09, 2013
delivery fee, than wait at home. A GMI survey commissioned by Mintel showed 39 percent of online shoppers in Britain and 33 percent in France collected goods in-store in the last 12 months. Mintel data shows young, affluent consumers - retailers' favorites - are most keen on click and collect.
Retailers are experimenting with different pick-up models, from drive-thrus adjoining existing stores that are popular in France, to refrigerated lockers at petrol stations and new warehouses dedicated t