Morrisons ‘lost touch with core customers’: City
date:Jan 08, 2013
ed to take advantage of either convenience or online sales, which were benefitting its rivals.

Morrisons also noted the accelerating importance of other channels, such as online and convenience, which it had only recently entered, it said.

Disappointing

The retailer said that Christmas trading continued to be challenging and described its performance as disappointing. It said in a statement: Hard-pressed consumers were increasingly shopping to a budget and vouchering was a prominent feature
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