date:Dec 13, 2012
ice sector that wears down the worker: the customer. These are emotionally taxing jobs, ones that require constant, face-to-face interaction. On the factory assembly line, you can kind of zone out or daydream, says Stephanie Luce, associate professor at the Murphy Institute for Worker Education and Labor Studies at CUNY. But in the service industry, you really cant. You have to be there 100 percent. With a smile on your face.
For Danisa, a 37-year-old Burger King worker and cancer patient with